Delivery & Returns
We want to provide you with a convenient and cost effective delivery and returns experience. If you need your order express or you live outside the EU, please contact us at firstname.lastname@example.org and we will make every effort to help.
Delivery to the UK is free.
Delivery to the rest of the EU is £4.00, and free on orders above £100.
We are more than happy to give you a refund for any garments in a resalable condition, provided they are returned within 14 days of delivery. Because we want all our customers to enjoy impeccable new items, we regret that we cannot offer refunds on tights or knickers.
UK customers will find an enclosed return label. Please attach this to the package and return the item via your post office, so we can track it. We regret that we cannot provide return labels for our Ono bags, the cost of the return of which has to be born by the customer.
Unfortunately we are unable to provide free returns for non-UK customers. However should you wish to return the item for refund, please send it to the following address. We strongly recommend using a tracked service as unfortunately we cannot be responsible for items that are lost on the way back to us.
Some items will be dispatched directly from the brands. In this case any items you wish to return should be sent to the address indicated on the parcel.
If dispatched by us, the return address is the following.
Cardrew Industrial Estate
Redruth TR15 1SS